Marc is Founder & CEO of HRN, HR Tech World, disruptHR and iRecruit.

Cheating with bringing this post back to life ;o) … for a few reasons, a year later its probably more relevant than last year, I continue to receive lots of feedback on this one from members, it was one of my most visited posts for 2011 and has a wee paragraph on enabling technology ever before most people had hear about HR Tech Europe. The importance of talent management helps bring HR closer to the CEO.  CFO asks his CEO, “What happens if we invest in developing our people and then they leave the company?” CEO answers, ‘What happens if we don’t, and they stay?”

‘I know that HR will continue to play a huge role in building an organisation that delivers today, but they must play an even bigger role in developing an organisation that is always fit for the future’

Steve Bertamani CEO Standard Chartered Bank

The most talented department of the future will (need to) be human resources. Organisations work fine, it is the people working in them who decide the outcome. Increasingly, line leaders are filling the CHRO positions because they have greater understanding of business models, change management/transformation and plenty of experience at finding solutions to often very complex issues – so the theory moves to business management.

HR’s failure to tackle talent management over the last few years (TM as a strategic issue perhaps could have been led by the strategic function, rather than HR …..). The reality for 84% of CEO’s – changing strategy is at the top of the list of concerns that CEOs have on barriers to their success, and Talent Management has been in their top three issues of concern for many years and rather than having solved the problem, CEOs feel it is now a bigger concern than ever.


If you weren’t a believer when we published our research early last year, Cornell’s highly respected HR faculty have shared their research with us earlier this year, it highlights that the larger majority of CHRO’s were hired from outside the company and over 60% experience outside HR. (No CIPD certificates, SHRM points, etc). How do we uncomplicate work-HR to take the friction out, and put efficiency into HR & Recruitment, Training, Management, Service and Technology? Many HR practitioners are still not focusing on what makes a difference and are still geared towards traditional HR issues. Whilst in most cases not enough energy and resources are spent on areas like collaboration and innovation.  The reality that the last decade has been designed “for HR”, this decade is geared to – How do I make the lives of our employees, customers and stakeholders easier, faster, better, more successful?

What’s happened over time is that collaboration, openness and trust have become much more of a way of life. The proportion of conventional ‘command and control’ has diminished to almost invisibility in daily life. That natural evolution should offer enough incentive for HR to start skating toward non-traditional HR methods – the old Wayne Gretzky quote comes to mind on  where the puck is going to be. HR are still getting the basics wrong in traditional HR areas and why many more will be substituted, which is why other functions will increasingly join the game.  Prasad Setty at Google & Juha Äkräs at Nokia are good examples of a new breed of HR professionals coming from non-HR backgrounds. HRN Europe informed corporate members early last year – innovation & creativity, transformation and performance culture climbed significantly in our rankings.


Technology for example, where the web is bringing fast accomplishments to life and detailed accountabilities to businesses, where neither really existed before. Last year we put agility under the lens – one of the key emerging tools this year in HR software development is “agile methodology”. Using sports analogies for example, the technique focuses on sustained accomplishment of goals.  Fenway Sports Group CEO John Henry has helped lead the Boston RedSox to glory twice after a drought of +80 years. Fenway bring lots of new ideas to the sports business – one of their best tools has been analytics and listening to the line (managers & players) and the customers (fans). Interestingly, they recently purchased Liverpool FC and sold star player Fernando Torres for £50million. The analytics told an interesting story, apparently Torres movement/performance around the pitch was 50-60% less than in previous years – he has yet to score and adapt for new team Chelsea. Whilst I am sure Torres will start hammering the goals in again as soon as he adapts, 12 months of low performance is a long time and Liverpool have managed to bring in a very exciting Luis Suarez at half the price and Andy Carroll into the bargain.

Another useful example to consider outside sports and business is in policing. Police across Europe can predict crime with data – they can use predictive modelling to organise patrols based on the likelihood of certain crimes occurring in certain places. Ideas ideas ideas for HR & Recruitment!? Not the crime of course ;o)


Attracting and developing the best talent is the most important job of the CEO and the CHRO needs to lead that change in partnership with the other functional leaders. The HR department is the first place to lead that change, get the right people on the team …. and the wrong ones off. HR doesn’t need the bus metaphor to figure out the obvious.

Talent management and succession planning are the front-runner executive priorities. It’s notable that strategy execution/alignment and managing/dealing with change are top critical issues for all but the smaller low market performers, while most high market performers have succession planning, talent management and knowledge retention in common. This may be an indicator that higher-performers are gearing up for a much predicted talent war in the wake of the recession, while lower-performers are being less proactive and digging in with an emphasis on executing existing strategies. I have also referenced this change last year in our research – it’s interesting to see that CEO’s in many cases appear to have risen to the TM challenge we reported back in 2009 – CEO’s were the main culprit – employees have nominated CEO failure down two places to No. 3 this year, poor internal communication (long and obvious list) takes the top spot, followed by cultural challenges (managing corporate culture, quality of work-life, generational diversity, business ethics and flexible work conditions taking the group hug).


Brainwashed. The HR service industry has brainwashed many into thinking that reading a book, hiring consultants and going to a course on change management = competent change agent. The challenge especially with hiring consultants on a change or transformation initiative, is that business’s tend to lose that knowledge, skills and readiness when the project comes to a close ….  interestingly I heard from one of our members (a major global bank) late last year that they thought it might be easier and cheaper to hire the best consultants from the firms pitching them, so they did just that! Below is a one liner that I have cut from a mail some weeks ago from a business leader which made me consider my old post on HR=Hardly Relevant again.

In fact Marc, if HR gets mentioned, it is usually as resistant to change rather than leading it!

HR Tech Europe - See No Evil Hear No Evil!

Management is the key to culture. Front line managers need to be natural coaches (referring to football once again – think of people like Ferguson, Dalglish, Mourinhio, etc.)  There are lots of consultants, reports, conferences, magazines, trainings for HR on engagement (demonstrates once again how powerful the industry attached to HR actually is). My view is very simple – engagement is directly proportionate to the engagement levels of your front line managers. They are the touch points of your business strategy and need to connect with their people every day.

Service. HR as a player over partner – let’s be fair to all the new titles – most re-branding exercises are just window dressing and will always be, to make new names more emotive – like advertising. The start points of service, if the work is repeatable it can be outsourced. Embracing new technologies: Over a year ago I mentioned the capability gap; the new gap for HR, especially now, is “what you know and what you need to know”. Technology is changing that.


In Asia for example, companies are being serviced by the HR function differently, the best HR leaders are less interested in excellence and focused on speed of application and adaptability. China, where managers brought up in a highly austere communist culture are trying to deal with what are known as “little emperors” – the only children who are a product of the single child policy, doted on by parents and grandparents, and brought up in a modern, consumerist society – the generational difference in China is dramatic. As for talent management, consider one company: it hired 50 graduates only to find, a year into the programme, that it had retained only one (…. for those working in Russia, similarities of what senior level succession looks like). This is a war for talent with an intensity that few in Europe have experienced. Commercially too, the rate of change is unparalleled. Companies such as China Mobile, still state owned and largely unknown until recently, have rapidly become some of the world’s largest and most influential organisations.


HR isn’t the biggest risk taker out there but HRN still manage to find the innovators and risk takers: The three most prevalent risk areas are

1.) Open innovation: the capacity to use technology to bring ideas rapidly from within and outside the company to generate innovation. (Crucial for the future and currently most underinvested by HR)

2.) Generational diversity: the capacity to enable all four generational groups in the company to work harmoniously and productively together.

3.) Collaboration: the development of a culture and practices that enable people who are different to each other to collaborate with ease. (Crucial for the future and currently most underinvested by HR)


Is HR The Most Important Function of the Future? My vote is yes and will need to pursue the following requirements:

HR governance structures: high-performing HR teams need to have the necessary business relationships and processes in place to build a business case for every major initiative. (Plus the expertise in building compensation and performance into these governance structures). Skills and knowledge in advanced workforce planning capabilitiesincluding an understanding of cultural differences and shifting demographics. Administration: Reduce the admin work for HR Business Partners. HR team/group design should be flexible.

Growing Checklist….. CEO’s and board’s need HR Leaders who are/have:

1.) Cultural and internationally astute. 2.) Change management skills and commercial acumen. 3.) Positively viewed by the rest of the organisations (HR Marketing – not propaganda). 4.) “In the know” on emerging technologies and technology savvy on workforce technologies – many HR departments in Europe are grappling with HR Technology. 5.) Credibility needed in partnering with the CEO and The Board to manage succession.

Why the most talented department of the future needs to be HR.

The best people = currently working for someone else.

Your worst employees = start to work for your competitors.

Thinking beyond competence.

You will never reach excellence = if your company is training people to be mediocre.

Mediocre performance = will only attract mediocre people.

Top team focus & purpose = does only the work it can do.

Meaning = creating a workplace with a culture fit, leading to CSR & social business programs.

The winners will be those who can provide data driven insights into the human component of the business to the CEO, board and line leadership … and of course in making the lives of the employees better and more successful (faster, simpler, happier and more effective).

HR is perfectly positioned to understand the capability and talent of the organization, with access to more on demand technology to help enable, engage and unleash the entire workforce in creating the future of work.

Question: What does your Top 5 HR bucket list look like right now?

Marc Coleman is director of the Pan European HR Network. You can connect with Marc on twitter @HRNEurope or connect directly via LinkedIn. To connect with like minded professionals, the latest news and views please visit our online groups: Pan European HR Network on LinkedIn or HR Tech Europe on LinkedIn or Strategic Talent Management on LinkedIn